Returns
At High Tides Compounds, customer satisfaction is important to us. Due to the nature of our products, we carefully review all return requests on a case-by-case basis.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original, unopened packaging.
- Be reported within 7 days of delivery.
- Include proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For safety, quality control, and compliance reasons, the following items cannot be returned:
- Opened or used products.
- Products with damaged or missing original packaging.
- Clearance, promotional, or final sale items.
- Gift cards.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the product and packaging.
We will review your request and, if approved, provide a replacement or refund.
Refunds
Once your return request is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error, a defective product, or a damaged shipment.
Customers are responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined above.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@hightidescompounds.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We are committed to resolving customer concerns fairly and promptly.